Have Microsoft really grasped the telephony nettle?
Bloody hell I was looking forward to this, despite assurances from people on the inside of unified comm’s in Microsoft that they never planned a phone system, since their acquisition of Media streams for their ePhone and Teleo I knew it was just a matter of time.
Now I’ve sat through the somewhat embarrassing response point Webcast with XD (Xuedong Huang) and friends and frankly I’m underwhelmed.
There seems to be huge excitement in the Microsoft world about many features I’ve come to expect in the telephony world since time immemorial, but they’re newbies so I’ll let them get excited.
Sorry to be dismissive but Response Point is simply a voice activated PBX with familiar proprietary hardpoint terminals
Yes voice activation is very geek chic but frankly if people don’t use the features it’s not really that they find them awkward to access it’s really that they don’t recognise their value and can’t be bothered to access them. Making features voice accessible doesn’t help you need to tell the users that the features are there. Avaya’s INDeX ( god rest it’s soul ) led the way with a context sensitive display that prompted users with appropriate features. The system copes with accents but I wonder how well it would cope in an open plan office?
Yes it’s got an easy to use GUI based management suite ( they all have) yes it integrates with outlook (ditto) yes it’s got auto discovery feature for phones (tick), it screen pops (err?), there’s an auto attendant (wow), voicemail to email (I’ll stop now). There’s really nothing to commend it over current small office offerings by Mitel and Avaya, they must have been quaking in their boots but I guess you’ll have heard the biggest sigh of relief if you were hanging around Avaya central.
up to 100 endpoints without sneezing and without the FD coughing (I’d hope, but remember those proprietary handsets)
voice activation … has massive geek and tech company appeal
two click backup and restore, a nice touch but the fact it’s listed will lead to questions about stability
it’s just Microsoft
No OCS or Exchange integration – WHAT!!!! you are kidding right? unfortunately not…. this is a major own goal… response point should absolutely be a branch solution for OCS ….. maybe antitrust paranoia?
Official line it’s for a different market sector … blah blah blah …….. we’ve spent years thinking about advanced applications for voice solutions and now the application company hits the market with an application compromised telephone system. Every other PABX vendor pushes the big company features for a small company message why aren’t Microsoft?
NO software only version – seriously.. why do you need hardware and response point optimised phones, surely you can write the ease of integration into SIP software clients?
IMHO it’s about time Microsoft stopped being all coy with hardware vendors they don’t need their help (Ok maybe they do to get buy in from customers initially), get the product out there and let people provide specialised appliances based on it if need be. The Asterisk model should have been a clue.
It’s tied to hardware vendors, (see above) and the US ones are the wrong ones for a global product. I’ve never seen anyone buy a dlink or quanta PBX in EMEA, I’ve seen Uniden in the distant past but I’m hoping a Panasonic, Toshiba or Samsung emerges for the EMEA market?
Seen it all before actually, thanks for coming peeps…. a bit shocked that Bill deigned to lower himself to promote this.
Where’s the homeworking and flexible working capability? imagine this, OCS or LCS SBS and exchange 2007 for the small business, maybe even mobile twinning that would be a really powerful tool for a smaller enterprise.
It must at least be able to act as a Microsoft gateway for unified comm’s, please say it will.
Response Point has missed the point, as an adjunct to OCS it could rip the telephony world apart as a standalone, it’s just another telephone system but with a huge amount of catching up to do.