Blackberry and Exchange Total Cost of Ownership White Paper

real world experiences qualify a lab based paper

Jason has posted a link to the new revised RIM v’s Microsoft TCO white paper, which has been updated to include interviews with actual enterprise users of both technologies.

The original paper’s findings  back in 2005 were validated by interviewing a very small sample of 10 RIM users and  Microsoft and WiPro have extended the interviews to 160 enterprise users of one or the other mobility solutions.

the user communities of the interviewees are large, averaging over 50,000 email users with over 10,000 mobile devices.

to be honest this revision doesn’t move the debate forward all that far, it does give some insight into actual experience of users which can be supported per server in a BES environment and there are a few assumptions I’m not all that comfortable with, such as the comparative data plan costs in either environment and the relative support costs.

One of the interesting facts is that 89% of Blackberry respondents used Outlook web access before mobile deployment with only 88% of Windows Mobile respondents, following deployment the RIM figure stayed the same (unsurprisingly) whereas the WM figure rose to 96% just shows that Windows Mobile is part of a range of portals you can use to access your messaging and diary systems.

if you haven’t read the original paper this is worth a read however I don’t see it changing many minds.


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